Refund policy

Order Cancellations:

At DrivenByPassionCo, every item is made to order just for you. Because we start production shortly after purchase:

Orders cannot be cancelled once you have placed your order.
After that window, your order will already be in production and cannot be canceled or changed or refunded.

We kindly ask that you review your details carefully before confirming your purchase.

Refunds & Returns:

Each product is created uniquely for you, so we don’t accept returns or issue refunds for:

We only offer a replacement or refund if your item arrives defective, damaged, or incorrect.

Damaged or Incorrect Items:

If your order arrives damaged or incorrect, please reach out within 7 days of delivery at drivenbypassionco@icloud.com.

Include your order number and clear photos of the issue.

Once verified, we’ll promptly send a replacement or refund at no cost to you.

Late or Missing Refunds:

If a refund has been approved but hasn’t appeared yet, please check with your bank or credit card provider first.

If you still need help, contact us at drivenbypassionco@icloud.com and we’ll sort it out quickly.

Made with Passion:

Every DrivenByPassionCo product is crafted on demand to reduce waste and ensure quality.

We appreciate your understanding and support for sustainable, made-to-order production ❤️

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